We at Sales International offer you a pricing solution for both Enterprise businesses and small-medium businesses(SMB).

Enterprise Pricing Overview

Pricing is on a per incident basis and is determined using these three steps:

  1. Establish monthly incident volume

  2. Determine hours of coverage

  3. Identify services to be provided

Your price per incident declines as your monthly incident volume increases. In other words, the higher the incident volume commitment you can give to us, the lower the price per incident. If you don't know your current monthly incident volume we can help you determine your volume using our Pilot Program. Again, the three steps for determining pricing are:

1. Establish Monthly Incident Volume

Together, we need to determine your minimum monthly incident volume. As we have said in our FAQs section, sometimes the help desk industry uses "per incident" and "per call" interchangeably. We have done that as well. But, we primarily charge on a "per incident" basis. If you already know how many incidents you receive on a monthly basis, we can use that figure. If you are not sure, you can use the Pilot Program to determine your monthly incident or call volume.

Here's a simple rule-of-thumb you should use when considering your monthly incident volume:

i) The higher the monthly incident volume commit, the lower the price per incident.
ii) The lower the monthly incident volume commit, the higher the price per incident.

2. Determine Hours of Coverage

The key question for you here is whether your hours of support coverage are typical business hours Monday through Friday, or do you need something like 5×24 or 7×24 support. There are premiums associated with 5×24 or 7×24 support. If you require foreign language support then consider what hours of coverage you will need and what time zone calls will originate from. For example, do you need business hours support for Chinese to support calls originating in China?

3. Identify Services To Be Provided

Here are some questions to help you identify the services you will need:

Application Support : What software applications will you want support for?

Hardware Diagnosis : Any hardware diagnosis required? Any on-site dispatch, warranty services or escalation services required? To who?

Network Connectivity Support : Do you need desktop user connectivity support?

User Administration : Do you need user ids created and/or mailboxes created?

Customized 800# and Greeting : Do you want your own dedicated 800#